Service commitments of SegurCaixa Auto

If your vehicle is immobilised due to an accident or breakdown in Spain, a crane service will be sent within 60 minutes* (once requested through the free travel assistance telephone number, on 900 301 900, available 24 hours a day). This service is also available for motorbikes and vans.​

_{*Compliance with this commitment will not apply in cases of delays due to adverse climate conditions and/or cases of atypical traffic, nor assistance services on forest tracks, roads and other non-transitable pathways.}

Once the involvement of a loss adjuster has been requested, SegurCaixa Adeslas undertakes to send said loss adjuster to the workshop in less than 24 hours from the date on which the appointment is made with the workshop, within the customer services department timetable.

Repair of the vehicle’s bodywork at one of the authorised workshops, in less than three working days, following the validation of the damage by a loss adjuster remotely or in person. 

​This service will be effective for own damage coverage policies, in repairs under €500, which do not involve the replacement and/or supply of spare parts, and provided that SegurCaixa Adeslas agrees to pay it. ​

_{​*Multiple claims are excluded, in accordance with the definition included in the Policy definitions clause for “multiple claims”.}

Direct authorisation for those repairs that involve the substitution of windscreens or bodywork repairs to the insured vehicle at partnership workshops, under €300 whose repair SegurCaixa Adeslas agrees to cover. ​

Following the notification of the claim and the repair work to be performed at the authorised workshop, the workshop can commence the repair or substitution without the need for a loss adjuster to intervene remotely or in person.

We compensate claims covered by the policy in 48 hours from the correct delivery of all the documentation to SegurCaixa Adeslas.

In the case of total theft, the 48-hour period will commence after the 40 days set in the policy for these cases.

Vehicle check at any time of the year, through the partnership workshop network. The safety points to be reviewed are as follows:

• Internal items (level of engine oil, level of coolant liquid, level of brake and clutch fluid, level of windscreen wiper fluid, state of auxiliary belts).

• Lighting (hazard lights/emergency lights, brake lights, reverse lights, low beams/high beams, headlight and fog light adjustments).

• Tyres (state, pressure).

• Braking/suspension/steering/transmission/exhaust pipe (shock absorbers, steering response, brake pads, tension of hand brake, leakages).

• And other items (windscreen wipers, safety belt).

And once the checks have been made, the workshop will deliver a report with the findings and the possible anomalies detected. If you want to repair the anomalies detected at the same workshop, you can request a quotation.

To request your free check-up of the 20 safety points, please call 91 991 78 21, from Monday to Friday from 8 a.m. to 10 p.m.