Privacy policy of SegurCaixa Adeslas

To manage our relations with you, at SegurCaixa Adeslas, we will process your personal data to comply with different purposes, always complying with that established by the regulations, respecting your rights and with total transparency.

In this regard, in this Privacy Policy, which you can access at any time at https://www.segurcaixaadeslas.es/en/data-protection, you can consult the full details of how we will use your data in the relations that we establish with you. Likewise, if you wish, you can request this information on paper at any of our customer services branches.

The main rules that regulate the processing of your data are as follows:

• Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (GDPR)
• Personal Data Protection and Guarantee of Digital Rights Law (hereinafter LOPDGDD) 3/2018, of 5 December.

1. Data controller and data protection officer

The data controller is SegurCaixa Adeslas, S.A. de Seguros y Reaseguros (“SegurCaixa Adeslas”) with Tax ID No. A28011864 and registered office at Paseo de la Castellana, 259 C (Torre de Cristal), 28046 Madrid.

SegurCaixa Adeslas has appointed a Data Protection Officer, who you can contact by email at [email protected], or by writing to the registered office of SegurCaixa Adeslas with the reference “Data Protection Officer”.

2. Data categories and origin of personal data

At SegurCaixa Adeslas, we will process different personal data to be able to manage the relations established with us. To facilitate your understanding, we have ordered the data we process into the following categories:.

Not all the data categories that we detail are used for all data processing. In section 3, in which we detail the data processing performed, you can specifically consult the data categories used for each specific treatment.

The data categories used in the different treatments set forth in section 3 are as follows:

• Data that you have provided to use in the arrangement of your contracts or during your relationship with us through forms or interviews:
  1. Identification and contact details: your ID document, name and surname, gender, postal address information, telephone numbers and email, home address, nationality and date of birth, notification language.
  2. Data relating to insured items: data relating to the characteristics of the assets insured.
  3. Employment, professional and socio-economic data: data relating to your professional or employment activity, income or remuneration, level of studies, fiscal and tax data.
  4. Basic financial data: payment methods associated with products taken out.
  5. Health data: healthcare information as a precontractual requirement tied to the arrangement of certain products, health information needed for the assessment or settlement of benefits, information relating to preventive health plans and services.
  6. Biometric data: facial pattern, voice biometry or fingerprint pattern.
  7. Commercial information: interests, likes or preferences regarding products or services.
• Data observed on the maintenance of the products and services taken out with us. These data are as follows:
  1. Arrangement data: products and services arranged or requested, status of policyholder, insured party, beneficiary, authorised party or representative, payment history.
  2. Data relating to services: data relating to the services requested.
  3. Basic financial data: payment history of the products and services arranged.
  4. Communication data maintained with you: data obtained from chats, walls, email, videoconferences, telephone calls or equivalent means, as well as the data provided by you through satisfaction surveys.
  5. Browsing data: data obtained from your surfing of our web pages or mobile applications and the browsing thereof (ID device, ID advertising, IP address, browsing history), if you have accepted the use of cookies and similar technologies in your browsing devices.
  6. Geographic data: the geolocalisation data in your mobile device provided by the installation and/or the use of our mobile applications when it has thereby been authorised in the set-up of the application itself.
• Data inferred or deduced from the analysis and processing of the remaining data. These data are as follows:
  1. Data obtained from the execution of statistical models: we use the results of the application of mathematical models with customer data to fight against fraud, deduce consumer habits, preferences or arrangement tendencies, comply with our regulatory obligations and manage the operations of their products and/or services,
• Data obtained through third parties, obtained from sources accessible to the public, public registers, external sources, service providers, policyholders or insured parties. These data are as follows:
  1. Identification and contact data: data obtained from brokers, insurance policyholders in relation to insured parties and beneficiaries that are included in their insurance policies or those obtained from insured parties in relation to the liable parties and/or affected parties for the management of claims notified to the insurer.
  2. Data relating to the services received: data obtained through insurance companies, reinsurance companies, health centres and professionals, vehicle repair workshops, home repair professionals or companies, experts or other similar professionals, arising from the provision of services covered by the products arranged.
  3. Socio-economic and demographic data added: data obtained from companies that provide studies associated with geographical areas or postal codes, not with speficic people.
  4. Browsing data: data obtained from your surfing of third-party web pages (ID device, ID advertising, IP address, browsing history), if you have accepted the use of cookies and similar technologies in your browsing devices.
  5. Data from social networks or internet: data that you have made public or that you have authorised us to consult.
  6. Data relating to insured items: data obtained from the Insurance Compensation Consortium, the Land Register or the General Traffic Division, together with common files set up by the insurers through their business association, UNESPA.

3. Purpose and legal capacity of personal data processing

The processing of your personal data is diverse and responds to different purposes and legal bases:

3.1. Processing based on the controller’s legal obligations

The legal basis of the following data processing is the fact that it is necessary to comply with a legal obligation claimable, as stipulated in art. 6.1.c) of the General Data Protection Regulations (GDPR).

Therefore, it is necessary so that you can establish and maintain contractual relationships with us. If they are opposed, we must terminate such relations, or we could not establish them if we have not yet commenced them.

Below we will indicate the following for each of them: the description of the objective (purpose) and the personal data categories that we use (processed data categories).

3.1.1. Treatments to comply with the regulations of the insurance and financial markets and mercantile and tax regulations

Purpose: The purpose of this treatment is to comply with any legal obligations, specifically, obligations related with the regulations of the insurance and financial markets and mercantile or tax regulations.

The processing performed to comply with the obligations arising from the insurance and financial market regulations and mercantile or tax regulations is as follows:

• Keep the accounting records to comply with the legal, accounting and tax obligations affecting our company.
• Exchange information within the mercantile group to comply with the supervision and reporting obligations.
• Deal with reinsurance and coinsurance operations with other insurance and/or reinsurance companies.
• Control and monitor the calculation and sufficiency of the technical provisions.

• Notify information to public authorities, regulators or governmental bodies, when so required to our company.
• Perform data quality and improvement campaigns to comply with data protection regulations.
• Perform calculations and execute controls to monitor prices and/or renewal premiums.

Categories of data processed: The categories of data that we will process to comply with the regulatory obligations of the head of insurance and financial markets and mercantile or tax regulations are as follows:

• ID and contact data
• Data relating to insured items
• Employment, professional and socio-economic data
• Basic financial data
• Health data
• Arrangement data
• Data relating to the services received
• Data obtained from the execution of statistical models
• Aggregate socio-economic and demographic data

3.1.2. Processing to deal with privacy, complaints and claims rights.

 

Purpose: The purpose of this processing is to deal with consultations, complaints and claims to SegurCaixa Adeslas, in accordance with the regulations applicable to its capacity as insurer, which oblige it to have a customer services department to deal with users’ complaints and claims.

In turn, the data protection legislation forces the data controller, in this case SegurCaixa Adeslas, to deal with the claims to the Data Protection Officer as well as the data protection rights that may be exercised by the interested parties.

The processing performed to comply with the regulations in the processing of privacy rights and the handling of complaints and claims is as follows:

• Management of user complaints or claims by the Customer Services Department.
• Response, within the period established, to the claim or complaint filed.
• Dealing with data protection rights and enquiries to the Data Protection Officer and with the activities required to collaborate with the Control Authority (Spanish Data Protection Agency).

Categories of data processed: The categories of data that we will process to manage rights in the area of data protection, complaints and claims are as follows:

• ID and contact data
• Data relating to insured items
• Basic financial data
• Health data
• Arrangement data
• Data relating to the services received
• Data on the communications held with you
• Browsing data

3.1.3. Preparation of management reports and statistical models.

 

The processing of data to prepare reports and statistical models does not aim to process data in relation to customers individually.

This data processing is necessary but ancillary to the final purpose, which is to prepare management reports or algorithm or mathematical formulae, which are performed using, whenever possible, anonymisation techniques or, in their absence, the pseudonymisation and minimisation of the information processed.

This processing does not have an individual effect or consequence for data subjects.

Purpose: The purpose of this processing is to prepare reports on company activity and in relation to the market, on the breakdown and changes in its customer base and on the advisability and effectiveness of its products and services.

The processing performed to prepare management reports and statistical models is as follows:

• Preparation of statistical and actuarial models.
• Preparation of statistical business management reports.

Categories of data processed: The data categories that we will process to prepare reports and statistical models are as follows:

• Data relating to insured items
• Employment, professional and socio-economic data
• Health data
• Arrangement data
• Data relating to the services
• Data obtained from the execution of statistical models
• Aggregate socio-economic and demographic data

3.1.4. Fraud prevention.

Purpose: The purpose of this processing is to adopt the necessary measures to avoid malicious transactions or conduct before it is performed, or to revert its effects if they arise, through the identification of suspicious operations or conduct involving attempts to commit fraud against the entity or its customers.

The processing to combat fraud is as follows:

• Verify the identity of customers related with the entity to prevent fraudulent access to information or operations.
• Review and analyse the arrangements and operations performed on our systems to protect our customers from fraud in any channel and prevent cyber-attacks.
• Review and analyse the activities arising from the services requested to prevent fraudulent requests.

Categories of data processed: The data categories that we will process to prevent fraud are as follows:

• ID and contact data
• Data relating to insured items
• Data on your professional or employment and socio-economic activity
• Arrangement data
• Data relating to the services
• Basic financial data
• Health data
• Data on the communications held with you
• Data obtained from the execution of statistical models
• Browsing data
• Social network or internet data

3.2. Treatment necessary to execute precontractual or contractual relations or to provide services requested by the interested party

The legal basis of this data processing is the fact that it is necessary to manage the contracts requested by you or to which you are party or, to apply, if you request them, pre-contractual measures as stipulated in art. 6.1.b) of the General Data Protection Regulations (GDPR).

Therefore, they are necessary treatments so that you can establish and maintain contractual relationships with us. If they are opposed, we would terminate such relations, or we could not establish them if we have not yet commenced them.

Below we will indicate the following for each of them: the description of the objective (purpose) and the personal data categories that we use (processed data categories).

3.2.1. Maintenance and management of contractual relations (including precontractual relations)

Purpose: The purpose of this data processing is to formalise and maintain the contractual relationships established between us.

This includes the processing of your requests or orders, the preliminary dealings of a contract (precontractual relations) and the processing of your requests to access lotteries, promotions or events.

This data processing involves collecting the necessary information to establish the relationship or manage the request, assess the suitability of the arrangement and to process the information required to correctly maintain and execute the contracts.

The processing performed prior to the arrangement of the contractual relations is as follows:

• Conduct questionnaires to assess the insured risk.
• Manage the insurance product request and offering that best adapts to the demands and requirements of the customer.
• Prepare profiling for actuarial purposes to determine the premium in the arrangement of the insurance contract. To carry out this profiling, the personal data reported in the following section Categories of data processed can be taken into account.

The processing performed in the arrangement, maintenance and execution of the contractual relations is as follows:

• Collect and register the data and documents required to arrange the products requested
• Formalise the signing of the product and services contracts.
• Manage the operations of products and services that you have arranged with us, which includes the management of supplements, services and payments of products.
• Apply measures to resolve non-payments that may arise, which includes claiming unpaid amounts.
• Make communications arising from the contractual relations with us, and find out the opinion that you want to provide to us on the services provided.
• Process your requests to access lotteries, promotions or events, including their management.
• Carry out the checks and investigations necessary to determine and, where appropriate, to pay indemnity to the insured party, the beneficiary or the affected party.
• Prepare profiling for actuarial purposes to determine the premium in the renewal of the insurance contract. To carry out this profiling, the personal data reported in the following section Categories of data processed can be taken into account.
• Make the related payment to suppliers or refund to the insured party or their beneficiaries of the expenses that would have been paid in the insurance contract.
• Deal with your queries and monitor the contractual relationship that we hold with you.

Categories of data processed: The categories of data that we will process to develop contractual relations (including precontractual relations) are as follows:

• ID and contact data
• Data relating to insured items
• Employment, professional and socio-economic data
• Basic financial data
• Health data
• Biometric data
• Arrangement data
• Data relating to the services
• Data on the communications held with you
• Data obtained from the execution of statistical models
• Aggregate socio-economic and demographic data

3.2.2. Access to SegurCaixa Adeslas’s digital services

Purpose: The purpose of this data processing is to provide the digital services that SegurCaixa Adeslas supplies to its customers.

This includes access to the web sites and mobile applications that SegurCaixa Adeslas publishes to permit access to its services through the communications networks.

The processing performed in the use of our digital services is as follows:

• Register and authenticate the users that wish to access SegurCaixa Adeslas’s digital platforms.
• Verify user identity to permit access to the digital platforms from where digital services are provided.
• Send informative communications and/or documentation relating to the services provided and/or products taken out.
• Provide access to information and documents relating to the services provided and/or products taken out.
• Conduct satisfaction and quality surveys regarding the products and/or services taken out.
• Resolve incidents, doubts or queries regarding the services provided.
• Provide the access and use of the user’s accounts in the different digital services.
• Enable the download and use of mobile applications to provide services through them.
• Establish communication channels with users to manage and provide the services supplied through digital channels, chat service, appointment management, healthcare provider list enquiries, management of services and, in general, the handling of requests and queries made by users through the digital channels provided for this purpose.
• Enable participation in promotions, lotteries or competitions that may be facilitated through the digital environments and platforms.

Categories of data processed: The data categories that we will process to manage your access to SegurCaixa Adeslas’s digital services are as follows:

• ID and contact data
• Data relating to insured items
• Employment, professional and socio-economic data
• Basic financial data
• Health data
• Biometric data
• Commercial information data
• Arrangement data
• Data relating to the services
• Data on the communications held with you
• Browsing data
• Geographical data

3.2.3. Accompaniment programmes for healthy life and/or health prevention plans

Purpose: The purpose of this data processing is to execute the healthy life and/or health prevention accompaniment plans that you have requested to form part of.

The processing performed during your participation in the accompaniment programmes for healthy life and/or health prevention plans is as follows:

• Identify the user for the corresponding inclusion in the plan requested.
• Send the informative communications relating to the plan you have joined.
• Enable the sending of SMS, emails or postal letters, with recommendations or reminders of diagnostic or therapeutic tests
• Resolve incidents, doubts or queries regarding the services provided.
• Enable the sending of educational material or health news of interest by email, post or other electronic means
• Conduct various surveys that enable risk factors and/or the quality of life of the insured parties and the degree of satisfaction of those registered in the programme to be assessed
• Allow telephone calls to be made to support and help to control risk factors or illnesses.
• Perform a clinical monitoring by the healthcare professionals involved in the development of the programme.
• Inform of other plans that could be of interest to you.

Categories of data processed: The categories of data that we will process to develop accompaniment programmes for healthy life and/or health prevention plans are as follows:

• ID and contact data
• Health data
• Arrangement data
• Data on the communications held with you

3.3. Processing based on legitimate interests

The legal base of this processing is to satisfy the legitimate interests pursued by SegurCaixa Adeslas or by a third party, provided that said interests prevail over your interests, rights and fundamental freedoms, as stipulated in art. 6.1.f) of the General Data Protection Regulations (GDPR).

The performance of said processing will mean that we have weighted your rights and our legitimate interests, in which we will have concluded that the latter prevail. If this is not the case, we will not carry out the processing. You can consult, at any time, the weighting analysis of the legitimate interest of a processing by sending your query to the contact address of our Data Protection Officer.

Likewise, we remind you that you are entitled to oppose processing based on legitimate interests. You can do so easily and free of charge through the channels indicated by us in section 6.

3.3.1. Perform sales drives with customers on products and services of the entity

SegurCaixa Adeslas has a legitimate interest in promoting its image and its products to its customers.

Purpose: The purpose of this data processing is to promote the products and/or services marketed by SegurCaixa Adeslas through offers and promotions.

Specifically, provided that the interested party does not oppose and maintains any type of direct relationship with SegurCaixa Adeslas, it may receive, through any communication channel, including electronic means, information on offers or promotions relating to the products arranged and on others marketed by SegurCaixa Adeslas that may be of their interest, to keep them informed of products or services and encourage their arrangement and promote loyalty-building.

In this regard, we inform you that your personal data may be analysed to prepare a profile therewith that enables such notifications to adapt as far as possible to your needs and preferences. In this analysis, it is possible to take into account socio-economic and demographic data and data on products taken out with SegurCaixa Adeslas.

The processing performed for the commercial prospecting of customers is as follows:

• Provide communications on products or services marketed by SegurCaixa Adeslas.
• Provide communications to retain customers that have notified their will to discontinue products and/or services, and loyalty-building actions for customers that have arranged a product and/or service, among them, the delivery of gifts, invitations to events or the application of offers and promotions on their products and/or services.
• Determine the target public for the direct marketing actions, based on the application of segmentation techniques or the preparation of a commercial profile to assess personal preferences, interests, likes or conduct to adapt the notifications sent. To carry out this profiling, the personal data reported in the following section Categories of data processed can be taken into account.
• Apply commercial exclusions determined by the regulations and/or expressed by the interested parties.

Categories of data processed: The data categories that we will process for this purpose are as follows:

• ID and contact data
• Data relating to insured items
• Employment, professional and socio-economic data
• Commercial information data
• Arrangement data
• Data relating to the services
• Browsing data
• Data obtained from the execution of statistical models
• Aggregate socio-economic and demographic data

3.3.2. Sending of alerts to protect the assets insured and informative communications on benefits and services included in the products arranged.

SegurCaixa Adeslas has a legitimate interest in keeping its customers informed of all aspects that could help to protect their assets covered by the policies taken out.

Purpose: The purpose of this data processing is to send you information, through different formats and communication channels, be they by post, SMS, email, notifications in your private area or notifications through mobile apps, which may be of your interest in relation to the products and/or services arranged, so that you can protect your contractual interests and those of our company, especially protecting the insured assets. Likewise, it is aimed to provide information so that customers can make use of and benefit from all the services included in the product arranged.

The processing performed to send alerts and informative communications on benefits or services included in the products taken out is as follows:

• Determine the interests subject to communications.
• Establish the frequency with which to communicate with you in this regard.
• Send communications via any contact channel available to you regarding protection alerts and information relating to the products taken out by you.

Categories of data processed: The data categories that we will process for this purpose are as follows:

• ID and contact data
• Data relating to insured items
• Arrangement data

3.3.3. Processing of the contact details of representatives of legal entities, sole proprietors and freelance workers

SegurCaixa Adeslas has a legitimate interest in accessing the identification and contact data of representatives of legal entities, sole proprietors and freelance workers to promote the development of commercial relations with a legal entity or with individuals when they are referred to exclusively in the performance of their professional activities.

Purpose: The purpose of this data processing is to process ID and contact data of representatives of legal entities, sole proprietors and freelance workers to establish commercial relations with other legal entities, sole proprietors and freelance workers in the exercise of their professional activities.

The processing performed is as follows:

• Capture ID and contact data through sources of public access or of third parties relating to companies.
• Send communications to legal entities, sole proprietors and freelance workers in the exercise of their professional activities.
• Manage mercantile and commercial relations with people, sole proprietors and freelance workers in the exercise of their professional activities.

Categories of data processed: The data categories that we will process for this purpose are as follows:

• ID and contact data
• Employment, professional and socio-economic data

3.4. Processing based on consent

The legal base of this processing is consent, as stipulated in art. 6.1.a) of the General Data Protection Regulations (GDPR).

We may have requested this consent through different channels. If, for whatever motive, we have never requested your consent, this processing will not apply.

3.4.1. Commercial management of potential customers

Purpose: The purpose of this data processing is to submit commercial communication on the products and services offered by SegurCaixa Adeslas.

For this purpose, profiles will be prepared that enable us to identify you with segments of customers with similar characteristics to yours and to suggest products and services that we believe could interest you, and to establish the frequency with which we communicate with you.

Through this processing, we will analyse your data to try and deduce your preferences or needs and to thereby be able to make you commercial offers that we believe could interest you more than generic offers.

We will only process your data if you have given us your consent in this regard. Your consent will remain valid for 18 months, which are extendable.

The processing performed for the commercial management of potential customers is as follows:

• Register the data provided by the interested party.
• Submit communications for direct marketing purposes, specifically, to be able to receive, by any communication channel, including electronic means, information on offers or promotions on products and services marketed by SegurCaixa Adeslas.
• Prepare a commercial profile with your data that enables such communications to adapt to your needs and preferences as far as possible. To carry out this profiling, the personal data reported in the following section Categories of data processed can be taken into account.

Categories of data processed: The data categories that we will process for this purpose are as follows:

• ID and contact data
• Commercial information data
• Data on the communications held with you
• Aggregate socio-economic and demographic data

3.4.2. Browsing data analysis (Cookies)

Purpose: The purpose of this data processing is to use cookies and other similar functionality files to be stored in your device and thereby remember information about you.

Cookies are small data files sent to the computer, mobile telephone or other user access devices when such user visits a web page, enabling information to be obtained in relation to its navigation or a code that allows the user to be unmistakeably identified.

The cookies required help to make a web page usable by activating basic functions, such as page browsing and access to secure areas of the web page. The web page cannot work adequately without these cookies. On the basis of your consent, we will process your data through:

• Statistical cookies: Statistical cookies help web page owners to understand how visitors interact with the web pages, gathering and providing information on an anonymous basis.
• Profiling cookies: Profiling cookies store information on user behaviour, obtained through their browsing habits. These data enables us to develop a specific profile and to display advertising based on your likes and interests.
• Marketing cookies: Marketing cookies are used to locate web page browsers. The intention is to display relevant attractive adverts for individual users which are, therefore, more valuable for publishers and third-party advertisers.

You can obtain further information on processing and the purposes of each cookie category and on how to manage your consent on cookies in the following cookies policy (https://www.segurcaixaadeslas.es/es/particulares-sitio/Paginas/politica-cookies.html)

Categories of data processed: The categories of data that we will process for this purpose are as follows:

• Browsing data

3.4.3. Identification of customers and the signing of documentation through the use of biometry

Purpose: The purpose of this data processing is to use technical biometric means to identify your identity and sign transactions or contracts with us.

We will only process your data if you have given us your consent in this regard. We will ask for your consent before using your biometric data.

Categories of data processed: The categories of data that we will process for this purpose are as follows:

• ID and contact data
• Biometric data

3.4.4. Assignment of data to CaixaBank

Purpose: The purpose of this processing is to be able to assign the data that we indicate below to CaixaBank, S.A., with Tax ID No. A08663619 and registered office at carrer Pintor Sorolla, 2-4 46002 València, to provide you with commercial offers regarding the products and services marketed.

We will only process your data if you have given us your consent in this regard. Your consent will remain in force while you do not revoke it and you conserve any product arranged with us.

Categories of data processed: The categories of data that we will process for this purpose are as follows:

• ID and contact data

4. Personal data conservation period

The personal data processed will be conserved while required to satisfy any of the processing purposes indicated in section 3, when the data will be deleted unless a legal conservation obligation exists.

With regard to the calculation of the period, based on the legal conservation obligation, the following cases are presented as examples:

• The data that you provide to us for the insurance request must be maintained at least during the term of the offer, based on that stipulated in the legislation regulating the activities of insurance and reinsurance companies.
• The data collected to enter into an insurance contract and the remainder arising during the maintenance of these commercial relationships will be blocked when they cease to be required for the purpose for which they were collected. This block will mean that your data will be conserved exclusively for the public authorities, judges and courts for the handling by this entity of any possible liability arising from such processing, during the statute-of-limitations period therefor.

5. Personal data recipients (data transfers)

SegurCaixa Adeslas processes the personal data of the interested parties with the due confidentiality, and does not transfer data to third parties, except those indicated below, for the following purposes:

• To administrations, authorities and public bodies, including courts and tribunals, and the Insurance Compensation Consortium, the minimum essential information when so required by the insurance market regulations, the financial markets, the mercantile and tax regulations and other regulations applicable to SegurCaixa Adeslas.
• To the parent of the business group of which SegurCaixa Adeslas forms an integral part, the minimum information required to comply with the legal obligations imposed by the mercantile and insurance legislation.
• To insurance and reinsurance companies, health centres and professionals, vehicle repair workshops, domestic repair professionals or companies, experts or other similar professionals and financial entities, the minimum information required to comply with the obligations arising from the insurance contract and the claims/services linked thereto.
• If you have a car insurance policy, we can notify personal data to UNESPA as head of the common files set up by the insurers indicated below:
  • Total write-off, theft and fire file to facilitate the automated identification of possible anomalies and the risk of fraud, cooperation with the State Security Forces on facilitating the investigation of possible offences of robbery and bribery, among others, linked to insured motor vehicles; and cooperation with CENTRO ZARAGOZA [M1], the State Security Forces, the General Traffic Division and the affected insurer in the identification and location of stolen indemnified vehicles. To exercise your data protection rights, please contact TIREA, Ctra. Las Rozas a El Escorial Km 0,3 Las Rozas 28231 MADRID.
  • Historical car insurance file to provide, at the contract signature date, rigorous proven information on the claim details through the sharing of the information obtained through policies and claims of the last five years, in the terms expressed in the third-party liability and insurance law. To exercise your data protection rights, please contact TIREA, Ctra. Las Rozas a El Escorial Km 0,3 Las Rozas 28231 MADRID.

You can find the remaining data protection information relating to these files on the websites of UNESPA (www.unespa.es) and TIREA (www.tirea.es).

• To Mutua Madrileña Automovilista, Sociedad de Seguros a Prima Fija with registered office at Paseo de la Castellana, 33 (28046, Madrid), the ID data of its members that have arranged policies with SegurCaixa Adeslas to validate their right, as a member or insured party of Grupo Mutua Madrileña, to sign the policy with the special conditions for its members.
• If you have provided your consent to CaixaBank, S.A., with Tax ID No. A08663619 and registered office at carrer Pintor Sorolla, 2-4, 46002 València, your ID and contact data will be used so that you can be sent, through any means of communication (postal, telephone, electronic, etc.), commercial information regarding the company’s products and services.

Service providers with which SegurCaixa Adeslas maintains a contractual relationship that have the status of data controllers may also have access to your personal data.

6. Rights of the interested party in relation to the processing of its personal data

The interested party can exercise its rights of access, rectification, elimination, limitation of processing and portability of data in the cases and with the scope established in the applicable regulations at all times. It is also entitled to withdraw consent for voluntary processing if it had provided it and/or to refuse to receive commercial notifications. To exercise such rights you may contact SegurCaixa Adeslas through any of the following channels.

• By post, attaching a photocopy of your National ID Card or equivalent documentation to: “Processing of Privacy Rights” Paseo de la Castellana 259C - 6ª Planta – Torre de Cristal, 28046 Madrid.
• By email, attaching a photocopy of your National ID Card or equivalent documentation to: [email protected]
• In person at any of the customer services branches of SegurCaixa Adeslas.

Furthermore, we inform you that you can file a claim regarding the processing of your personal data before the Spanish Data Protection Agency, www.aepd.es, if you consider that the processing of your personal data breaches the regulations in force.

7. Transfer of data outside the European Economic Area

At SegurCaixa Adeslas, we will process your data within the European Economic Area, and your data will generally be processed by service providers within the European Economic Area or in countries that are declared to have an adequate level of protection by the European Commission.

If we need to use service providers that perform processing outside of the European Economic Area or in countries that have not been declared to have an adequate level of protection, we demand these suppliers to provide adequate guarantees in line with that stipulated in the GDPR.

8. Automated decisions

If during the contractual relations that you hold with us, we adopt decisions that could have legal effects for you and could significantly affect you, based exclusively on automated processing, (i.e., without the participation of a person), we will inform you of them and of the logic behind such decisions in the contractual documentation on the product or service that you have requested from us.

Likewise, at that time, we will adopt measures to safeguard your rights and interests, providing you with entitlement to receive human intervention, to express your viewpoint and challenge the decision.

9. Minors

SegurCaixa Adeslas, on a general basis, will exclusively process the data of minors under 18 in those cases in which their legal representatives have provided their data in the arrangement of insurance policies taken out with this entity. In those cases, SegurCaixa Adeslas limits the processing of the personal data of these minors to deal with its legal obligations and the correct performance of the insurance contract.

Likewise, in accordance with the prevailing data protection legislation, children over 14 can exercise the rights recognised directly with respect to the data controller.

10. Review and update of the Data Protection Policy

SegurCaixa Adeslas may modify this Data Protection Policy, based on legal or regulatory requirements, or to adapt such policy to the prevailing regulations and to the instructions and recommendations issued by the Spanish Data Protection Agency or other authorities. It is therefore recommended that you frequently review your Data Protection Policy.

 

 

Date of last update March 2022.