Roadside assistance guide

Should you require roadside assistance or a tow service, you can request them at any time from your mobile telephone in your Customer Area. We will geolocate your position in the call to find you more quickly and we will assist you as soon as possible with on-site aid, a tow truck, fuel supply or to help you with any other problems that may occur.

Below we inform you about the main insurance coverage with which you can plan your trip with peace of mind:

Assistance to the insured vehicle*

1. Towing of the vehicle to a workshop.
2. Towing of the vehicle off ordinary roads.
3. Fuel supply.
4. Towing of electric vehicles to the nearest charging station.
5. Tyre replacement in the event of a puncture, robbery or vandalism.
6. Mechanical advice by telephone.
7. Transfer or repatriation when you are abroad in the event of a breakdown, accident or robbery.
8. Obtainment and dispatch of duplicate keys in the event of the loss or theft of the keys to the insured vehicle.

Travel assistance to people*

1.  Transfer, repatriation and assistance to people as a result of a breakdown, accident, theft or robbery of the vehicle.
2. Expenses incurred during the transfer of domestic pets owned by the insured party.
3. Sending of a professional driver if the vehicle’s driver has been incapacitated and the vehicle’s remaining occupants cannot replace him/her.
4. Early return in the event of death or serious illness of a family member.
5. Early return in the event of a claim at the home of the insured party.
6. Legal assistance expenses abroad if, as a result of a road accident abroad, legal action was taken against the insured party.

Emergency medical assistance*

1.  Medical consultation by telephone 24h x 365 days a year.
2. Medical, surgical, pharmaceutical and hospitalisation expenses abroad.
3. The cost of medicines prescribed by a doctor.
4. Odontological expenses abroad following an accident, up to a maximum amount of 200 euros.
5. Accompanying minors and disabled persons.
6. Expenses for prolonging stay in a hotel

Replacement vehicle*

Optional coverage whereby in the event of the robbery, fire or immobilisation of your vehicle following an accident and, provided that the duration of the stay at an authorised workshop exceeds 24 hours, we will provide you with a free replacement vehicle.

*Information subject to the general, specific and special conditions of each policy. 

Additional information:

We remind you that, should you require travel assistance, you can request it from your mobile telephone in your Customer Area, where we will geolocate your position to find your vehicle more quickly.

You can also contact us 24 hour a day, seven days a week, on the following telephone numbers:

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